NRT OnDemand in Lincoln

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NRT OnDemand is a ridesharing pilot project for communities in West Niagara run by the Niagara Region. Residents can book a ride by using the OnDemand Transit App or by calling the customer service number. Via Mobility operates the service in partnership with Niagara Region providing technology, logistics, marketing and customer service support.

NRT OnDemand doesn't operate on a fixed route like conventional transit services. It lets riders request trips in real-time through the app or over the phone by selecting a pickup point and destination. The service will take riders anywhere across West Niagara, and Niagara -on-the-Lake, and to designated transit hubs in St. Catharines, Welland, and Port Colborne.

Fares and Service Areas

Your fare allows you to travel from your location to the pre-set destination you select when you book your ride. This is a flat fee service. The price will never increase based on your location or service area.

  • $3 for trips within Lincoln
  • $6 for trips to other communities (available to residents of Grimsby, Lincoln, Pelham, Wainfleet, Niagara-on-the-Lake, and West Lincoln)

For riders who cannot purchase rides using a credit card or visa debit, pre-purchased ride passes are available at Lincoln Town Hall, the Fleming Centre, and the Vineland branch of the Lincoln Public Library.

Riders can connect with regular Niagara Regional Transit or other local transit services at designated transit hubs using a transfer ticket available from bus operators and on demand vehicle drivers.

NRT OnDemand is a ridesharing pilot project for communities in West Niagara run by the Niagara Region. Residents can book a ride by using the OnDemand Transit App or by calling the customer service number. Via Mobility operates the service in partnership with Niagara Region providing technology, logistics, marketing and customer service support.

NRT OnDemand doesn't operate on a fixed route like conventional transit services. It lets riders request trips in real-time through the app or over the phone by selecting a pickup point and destination. The service will take riders anywhere across West Niagara, and Niagara -on-the-Lake, and to designated transit hubs in St. Catharines, Welland, and Port Colborne.

Fares and Service Areas

Your fare allows you to travel from your location to the pre-set destination you select when you book your ride. This is a flat fee service. The price will never increase based on your location or service area.

  • $3 for trips within Lincoln
  • $6 for trips to other communities (available to residents of Grimsby, Lincoln, Pelham, Wainfleet, Niagara-on-the-Lake, and West Lincoln)

For riders who cannot purchase rides using a credit card or visa debit, pre-purchased ride passes are available at Lincoln Town Hall, the Fleming Centre, and the Vineland branch of the Lincoln Public Library.

Riders can connect with regular Niagara Regional Transit or other local transit services at designated transit hubs using a transfer ticket available from bus operators and on demand vehicle drivers.

  • September 2022 - Ridership Data

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    Lincoln's NRT OnDemand Statistics at a Glance
    (September 1, 2022 to September 30, 2022)

    • 3,007 trips
    • 21 wheelchair accessible vehicle trips
    • 21.54 min average wait time
    • 33% Intra trips (within Lincoln)
    • 67% Inter trips (outside of Lincoln)
    • Peak hour of usage is 2 p.m.

  • August 2022 - Ridership Data

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    Lincoln's NRT OnDemand Statistics at a Glance
    (August 20, 2021 to August 31, 2022)

    • 24,574 trips
    • 241 wheelchair accessible vehicle trips
    • 24.38 min average wait time
    • 36% Intra trips (within Lincoln)
    • 64% Inter trips (outside of Lincoln)
    • Peak hour of usage is 4 p.m.

  • July 2022 - Ridership Data

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    Lincoln's NRT OnDemand Statistics at a Glance
    (August 20, 2021 to July 31, 2022)

    • 22, 021 trips
    • 223 wheelchair accessible vehicle trips
    • 24.38 min average wait time
    • 36% Intra trips (within Lincoln)
    • 64% Inter trips (outside of Lincoln)
    • Peak hour of usage is 4 p.m.

  • June 2022 - Ridership Data

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    Lincoln's NRT OnDemand Statistics at a Glance
    (August 20, 2021 to June 30, 2022)

    • 19,753 trips
    • 200 wheelchair accessible vehicle trips
    • 23.99 min average wait time
    • 36% Intra trips (within Lincoln)
    • 64% Inter trips (outside of Lincoln)
    • Peak hour of usage is 4 p.m.

  • May 2022 - Ridership Data

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    Lincoln's NRT OnDemand Statistics at a Glance
    (August 20, 2021 to May 31, 2022)

    • 16,948 trips
    • 177 wheelchair accessible vehicle trips
    • 24.1 min average wait time
    • 37% Intra trips (within Lincoln)
    • 63% Inter trips (outside of Lincoln)
    • Peak hour of usage is 4 p.m.

  • April 2022 - Ridership Data

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    Lincoln's NRT OnDemand Statistics at a Glance
    (August 20, 2021 to April 30, 2022)

    • 14,453 trips
    • 140 wheelchair accessible vehicle trips
    • 23.6 min average wait time
    • 37% Intra trips (within Lincoln)
    • 63% Inter trips (outside of Lincoln)
    • Peak hour of usage is 4 p.m.

  • February 2022 - Ridership Data

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    Lincoln's NRT OnDemand Statistics at a Glance
    (as of February 28, 2022)

    • From Year 2 start date of August 30 to Feb 28, 2022 there have been 10,103 trips in Lincoln
    • 37% Intra trips (within Lincoln)
    • 63% Inter trips (outside of Lincoln)
    • The average wait time for riders from booking to pickup is 21.78 minutes
    • Peak service time is at 4 p.m.

  • December 2021 - Ridership Data

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    Lincoln's NRT OnDemand Statistics at a Glance
    (as of December 31, 2021)

    • Since launch, there have been 16,600 trips in Lincoln
    • 76% of rides used the service to connect to another municipality
    • 24% of rides stayed within Lincoln municipal boundaries
    • The average wait time for riders from booking to pickup is 19.11 minutes
    • Peak service time is 4 to 6 p.m.

  • August 2021 - Ridership Data

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    Lincoln's NRT OnDemand Statistics at a Glance
    (as of August 28, 2021)

    • Since launch, there have been 9,902 trips in Lincoln
    • 64% of rides used the service to connect to another municipality
    • 36% of rides stayed within Lincoln municipal boundaries
    • The average wait time for riders from booking to pickup is 19.64 minutes
    • Peak service time is at 4 p.m.

  • April 2021 - Ridership Data

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    Lincoln's NRT OnDemand Statistics at a Glance
    (as of April 30, 2021)

    • NRT-OD launched in August 2020
    • Since launch, there have been roughly 5,500 rides in Lincoln
    • 35% Intra trips (within Lincoln)
    • 65% Inter trips (outside of Lincoln)
    • The average wait time for riders from booking to pickup is 17 minutes
    • The service is used most between 2-6 p.m. daily